Collection: Services Terms & Conditions
COMPUTER REPAIR SERVICES – TERMS & CONDITIONS
Service Form – Online Booking
Book your repair here:
https://www.cheapid.com.ph/pages/service-form
1. Service Availability PC & Laptop Services – Metro Manila
• Walk-in or Pickup/Delivery within Metro Manila only
• Pickup & Delivery Fee: ₱500 (Metro Manila)
• Service Hours: 10:00 AM – 10:00 PM
• Schedules may vary depending on repair complexity and operational factors
Home Service (Limited Services Only)
We offer Home Service for the following PC and Laptop issues:
✔ Reprogramming
✔ Deep Cleaning
✔ System Upgrades
Make sure your PC/Laptop is running smoothly and efficiently.
Actual picture/video proof of the unit will be requested.
Home service schedule will depend on the availability of our technician.
Full payment is required in advance for home service repairs.
Note: Booking in advance is highly recommended to avoid waiting.
2. Payments & Diagnostic Fees
Diagnostic Fees
For Laptops
• Entry-level models: ₱800
• Gaming / newer models: ₱1,500
For Graphics Cards (GPU)
• Entry-level models: ₱500
• Latest models: ₱1,000
For Desktop Computers
• Diagnostic fee: ₱500
• Final quotation may change if additional issues are discovered during diagnosis.
• Full payment is required after diagnosis and before repair proceeds.
Note: Diagnostic ensures accurate cost estimates before repair.
3. Repair Timeline
• Basic repairs: 3–5 working days.
• Board-level or overseas parts repairs may take longer.
We provide regular updates throughout the repair process.
4. Board-Level Repairs
• Diagnostic period: Up to 7 working days.
• Diagnostic fee is non-refundable, but deductible from the repair cost if approved.
• Repair timeline: minimum of 3–8 weeks depending on severity, parts availability, and complexity.
• Repair proceeds only upon customer approval.
No repair guarantee for:
• Liquid damage
• Power surges
• Short circuits
• Units previously repaired by another technician
Important:
• Warranty covers only the repaired issue.
• Warranty excludes new or unrelated problems.
• Data is the customer’s responsibility. Always back up before service.
• If unit is unrepairable, only the diagnostic fee applies.
• Abandoned units beyond the claim period may be considered forfeited.
5. Ordered Products
• Processing time: 7–10 working days (depending on stock and supplier).
• Availability may vary due to warehouse stock, overseas sourcing, shipping/customs delays, or supplier issues.
• Processing timelines are estimates only and are not grounds for cancellation or refund.
• Special or order-based products are non-cancellable and non-refundable once processing begins.
• Full payment is required before processing.
We will notify customers immediately if an item is out of stock or delayed.
6. Unclaimed Items
• Maximum storage period: 3 months from notification date.
• After 3 months:
- Items may incur ₱500 per month storage fee, OR
- May be disposed of at management discretion.
Customers are responsible for claiming items within the allowed timeframe.
7. Refund Policy
• Refunds are granted only if a replacement is unavailable.
• Compatibility issues are not eligible for refund.
• Down payments (including pickup/delivery fees) are non-refundable.
• Partial refunds may apply if only part of the order is completed.
8. Unauthorized Transactions & Technician Contact
A. For Customers (External)
• Customers must transact only through official channels:
- Official Service Form
- Official Cheapid website
- Official social media pages
- Official hotline/number
• Do not send payments directly to technicians outside official channels.
• The Company is not responsible for losses due to unauthorized transactions.
• Always verify technician communication through official company channels before proceeding with payment.
B. For Technicians & Internal Staff
• Only authorized personnel may contact customers regarding quotations, repairs, or updates.
• Direct payment requests outside official channels are strictly prohibited.
• All communication must remain professional, documented, and transparent.
• Suspicious activities must be reported to management immediately.
All service requests, payments, and approvals must go through the official system.
9. Warranty Policy
• All completed repairs include a one (1) month service warranty covering the same issue only.
• Warranty applies strictly to the repaired component or service performed.
Warranty does NOT cover:
• Physical damage
• Liquid damage
• Power surge or electrical damage
• Customer-induced damage
• Software-related issues (unless specified)
• New or unrelated problems
• Units opened or repaired by another technician after release
Warranty is void if:
• The unit has been tampered with
• Warranty seal is removed (if applicable)
• There is evidence of misuse or negligence
• Official receipt and service reference number are required for warranty claims.
• All warranty claims are subject to assessment and approval.
RTO Policy for Units Subject for Pull-Out After Service
This policy applies to all units that have undergone repair, maintenance, diagnostic evaluation, or servicing and are requested for pull-out by the client, including requests initiated at the client or board level.
1. Service Scheduling
Adequate lead time must be provided prior to pull-out or release of serviced units, as units may still be undergoing final inspection, documentation processing, technical evaluation, or internal clearance. All requests are subject to scheduling and availability.
2. Management Approval
Release or pull-out of serviced units shall be subject to prior approval from the authorized Head or Management. No unit shall be released without proper written authorization and completion of all required documentation, regardless of the requesting party’s level of authority.
3. Advance Notice Requirement
Clients are required to provide advance notice before any pull-out, visit, or coordination request. Unannounced visits or last-minute pull-out requests may disrupt operations and may not be accommodated.
4. Non-Repairable Units
In cases where units are assessed and declared non-repairable, a formal technical evaluation report shall be issued. Pull-out of non-repairable units shall still be subject to management approval and proper documentation. Any applicable charges, assessments, or service fees must be settled prior to release.
5. Client or Board-Level Requests
Requests initiated by client executives or board-level representatives shall follow the same approval, documentation, and scheduling procedures. Standard operational protocols must be observed to ensure proper accountability and control.
10. Policy Updates
The Company reserves the right to revise, update, or amend these Service & Repair Policies at any time without prior notice. Customers are encouraged to review the Terms & Conditions regularly to stay informed of any changes.