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Services Terms & Conditions

TERMS AND CONDITIONS

SERVICE REPAIR GUIDELINES


1. Processing Period
Service bookings are subject to a processing period of one (1) to three (3) business days. A confirmation notice shall be issued through the official Cheapid page once the booking has been duly processed and finalized

2. Service Time Slots
The Company does not guarantee specific or exact time slots for service visits. Variations may occur due to service duration, operational considerations, on-site conditions, or other factors beyond the Company’s control.

     
3. Dispatch Hours
Official dispatch hours are 10:00 AM to 10:00 PM. Services will only be deployed within the stated time frame unless otherwise authorized by the Company.

4. Acknowledgment
By proceeding with any booking, the client acknowledges and agrees to the terms set forth herein.

5. Down Payment Requirement
All services offered by the Company require a down payment (DP) of Five Hundred Pesos (₱500.00) to secure the Client’s reservation slot and technician service allocation.

a.     The down payment is strictly non-refundable, regardless of cancellation, schedule changes, or failure of the Client to comply with the booking requirements.

b.     No technician shall be dispatched without confirmation of payment

6. Refunds

  • Only granted if no replacement is available within 7 days.
  • Compatibility issues are not eligible.
  • Refunds may take 5-7 business days to process.
  • Down payments are non-refundable.

Partial refunds may apply if only part of an order is processed

7. Unclaimed return and repair items policy

  • Maximum storage: 3 months from notification.
  • After 3 months, items may be disposed of or incur a PHP 500/month storage fee.
  • Customers are responsible for claiming items within the timeframe

8. Order products - Processing & availability terms 

1. Processing Time All ordered products are subject to a processing period of seven (7) to ten (10) working days, depending on product availability and supplier confirmation.

2. Availability Dependent Processing time may vary based on:

• Warehouse stock availability 
• Overseas sourcing 
• Shipping and customs clearance 
• Unforeseen supplier delays

3. No Guaranteed Timeline Processing days provided are estimated only and not guaranteed. Delays beyond the company’s control shall not be grounds for order cancellation or refund.

4. Order Confirmation Orders will only be processed upon confirmation and/or receipt of required full payment.

5. Out-of-Stock Items In the event that the ordered product becomes unavailable, the customer will be notified immediately for possible replacement, extended processing time, or order cancellation, subject to company policy.

6. Special / Order-Basis Items Special or order-basis products are non-cancellable and non-refundable once processing has begun.


9. Board-level repair - Diagnosis & Service terms

1. Board-Level Diagnosis Period All board-level repairs are subject to a diagnostic period of up to seven (7) working days. This period is necessary to accurately identify the root cause of the issue, assess component-level damage, and determine repair feasibility.

2. Diagnosis Fee A non-refundable diagnostic fee applies to all board-level repairs. This fee covers testing, troubleshooting, and technical assessment and will not be refunded regardless of whether the customer proceeds with the repair.

3. Repair Timeline If repair is approved, board-level repair services may take
three (3) to eight (8) weeks, depending on:

• Severity of the issue 
• Availability of parts 
• Overseas sourcing of components 
• Complexity of board-level work

4. Parts Availability Some parts are order-basis and sourced overseas, which may affect the overall repair timeline. Delays beyond the company’s control shall not be grounds for cancellation or refund.

5. No Guaranteed Repair Board-level repair involves high-level electronic work. Successful repair is not guaranteed, especially for liquid damage, power surge, short circuit, or previously repaired boards.

6. Customer Approval No board-level repair will proceed without customer confirmation and approval of the quotation after diagnosis.

7. Unrepairable Units If the unit is found to be unrepairable, only the diagnostic fee shall apply. No additional charges will be imposed.

8. Warranty Board-level repairs are covered by a limited service warranty for the same repaired issue only. Warranty does not cover:

•New or unrelated issues
•Physical damage
•Liquid damage
•Customer-induced damage
•Software-related issues

9. Data Responsibility The company is not responsible for data loss. Customers are advised to back up all data prior to service. 10. Abandoned Units not claimed within the specified period after service completion or notice may be considered abandoned, subject to company policy.


10. Diagnosis Fee (Board-Level Repair)
All board-level repair services are subject to a non-refundable diagnosis fee of PHP 500. This fee covers advanced troubleshooting, testing, and evaluation of the device. The diagnosis fee will be deducted from the total repair cost if the customer proceeds with the repair.

11. Parts Order & Lead Time
Certain repairs require order-basis parts that are not locally available. These parts are sourced from overseas warehouse, therefore additional time is required for procurement and delivery. Repair timelines may vary depending on parts availability, shipping duration, and customs clearance. The Company will provide an estimated timeframe once parts availability is confirmed.


Right to Schedule

The Company reserves the right to reschedule any confirmed booking under the following circumstances:

a. Inclement or unsafe weather conditions;
b. Unexpected emergencies involving the assigned technician; or
c. Other operational conditions that may compromise safety or service integrity.

The Client will be notified through official communication channels in the event of such changes.

 

UNAUTHORIZED TRANSACTIONS & TECHNICIAN CONTACT

·       Prohibition Against Direct Contact
Clients and customers are strictly prohibited from initiating, engaging in, or entering into any form of direct communication, private arrangement, or under-the-table transaction with any Company-assigned technician. All communications and service-related arrangements must be conducted exclusively through CHEAPID’s official channels.

·       Disclaimer and Waiver of Liability
The Company shall bear no liability, whether direct, indirect, incidental, or consequential, for any damages, losses, claims, or disputes arising from:
a. unauthorized agreements or transactions made directly between a client/customer and a technician;
b. services performed without proper Company authorization; or
c. any actions by a technician outside the scope of duties assigned by the Company.
Any unauthorized engagement automatically releases the Company from all responsibility and liability.

·       Determination of Unauthorized Contact
In the event that the Company substantiates, through evidence or investigation, that a client/customer and a Company technician engaged in direct or unauthorized contact or transactions, all Company obligations, warranties, liabilities, and responsibilities in relation to the affected service request shall be deemed null and void.

·       Reporting Mechanism
Clients, customers, and personnel are encouraged to report any suspected violations directly to CHEAPID Management. Reports that are verified and substantiated may be eligible for a reward, subject to Company policy and discretion.

·       Enforcement
The Company reserves the right to impose administrative, disciplinary, or legal action against any technician or individual found to be in violation of this policy.